Frequently Asked Questions
1.Booking & General Info
All the nuts and bolts you need to plan your escape. From booking to vehicle tips and what’s included, we’ve got your first steps covered.
How do I book a Stay Unique cabin?
Head to stayunique.co.za, choose your cabin, check availability, and follow the steps to book. Easy as that.
What’s included in the nightly rate?
Your stay includes exclusive cabin use, eco-luxuries like linen, towels, earth-friendly soaps, a wood-fired hot tub, a starter bundle of firewood, and pantry basics like olive oil, teas and coffee.
How far in advance should I book?
We recommend booking 2–3 months ahead for peak summer weekends and holidays. Winter dates and midweeks tend to have more flexibility.
Do I need a 4x4?
We recommend a high-clearance vehicle for all cabins, as access is via dirt farm roads. Feel free to message us with cabin-specific queries.
What are your rates?
Until October 2025: Weeknights R3,300 | Weekend nights R3,500
From October 2025 onward: Weeknights R3,500 | Weekend nights R4,000Is there WIFI at your cabins?
All cabins have Wi-Fi — but we suggest switching off and tuning in to nature.
Do you allow Sunday check-ins?
Yes, all cabins welcome Sunday check-ins — except Sophie Cabin, which is by request.
Do you allow single-night stays?
We have a 2-night minimum stay policy, but we do allow single nights on occasion, usually if there’s no option for a longer booking. Just ask!
2. Arrival, Check-in & Access
Here’s how to get there, get in, and get comfy. Our cabins are self-check-in and set up to make arrivals effortless — even after dark.
How do I check in?
All cabins offer seamless self check-in. You’ll receive directions and an access code 48 hours before arrival.
What are the check-in/check-out times?
Check-in: from 2 PM | Check-out: by 10 AM
These times help our team reset the space for the next guests.
Can I arrive late?
Yes! Just follow our driving directions carefully, especially if you’re arriving after dark, and keep us updated on your ETA.
3. Cabin Life & Amenities
What to expect inside (and out). Each cabin is kitted with thoughtful touches and off-grid comforts so you can slow down in style.
What’s inside each cabin?
Expect off-grid comfort with:
• Gas hob, air fryer & cooking utensils
• Outdoor fire boma & gas braai
• Fire-heated hot tub
• Outdoor shower & bath
• Solar power with backup
• Queen bed with premium linen
• Wi-Fi
• Fridge & pantry basicsIs there a braai or barbecue area?
Yes, each cabin has a gas braai and/or fire boma for outdoor cooking.
What kind of coffee setup is there?
You’ll find a French press, ground coffee, and 2 x 4WKS compostable pods per night.
Do you offer meals or meal kits?
Not at the moment. But our cabins come stocked with essentials, and there are lovely farm stalls and restaurants nearby.
4. Hot Tubs & Firewood
Because nothing says unwind like a wood-fired soak under the stars. Here’s how the tubs work — and where your firewood comes in.
How do I heat the hot tub?
It’s wood-fired and takes 2–4 hours to heat. Instructions are available at the cabin.
Is firewood provided?
Yes, we include a generous bundle. Extra bags are available for R40 (payable via an online payment method).
5. Nature & Wildlife
The best kind of neighbours have wings, hooves, or wildflowers for faces. Get to know the land and what to look out for on your stay.
Am I completely off the grid?
Yes, our cabins run entirely on solar and gas, offering you a true nature escape without compromising comfort.
Will I see wildlife?
You might spot birds, small mammals, and friendly farm animals. Please observe, don’t feed.
Can I hike or explore trails?
Absolutely. Most cabins are on or near properties with hiking, biking, and walking trails. Pack your trail shoes!
6. House Rules & Safety
A few guidelines to keep you safe, the cabin cosy, and nature protected. Plus, what to do if something goes wrong (it rarely does).
Are pets allowed?
No, to protect nature and other guests, we have a no-pet policy.
Is smoking allowed?
No smoking inside. Outside only — and never during high fire risk conditions. Dispose of butts responsibly.
What should I do in case of an emergency?
Each cabin has:
• A panic button (links to armed response + our team)
• A fire extinguisher, fire blanket, and first aid kit
• Emergency support via WhatsApp: 066 138 9648Is there mobile reception?
It varies by provider and location. All cabins have Wi-Fi — but we suggest switching off and tuning in to nature.
7. Sustainability & Eco Practices
Off-grid, low-impact, and proudly rooted in nature. Here’s how each Stay Unique cabin walks a little lighter on the land.
How are Stay Unique cabins eco-friendly?
- 100% Off-Grid – Powered entirely by solar and gas
- Sustainably Built – Constructed using local, low-impact materials
- Eco-Friendly Cleaning – Only natural, biodegradable products used
- Earth-Conscious Amenities – Bathroom products are natural and kind to the planet
- Landowner Partnerships – Built collaboratively with minimal impact on the land
What happens to waste?
You’ll find clear bins for general and recyclable waste — please rinse recyclables. Compost food waste if possible, and never pour it down the drain.
8. Cancellations & Refunds
Plans change — we get it. Our cancellation and rescheduling policies are here to help you plan with peace of mind.
What’s your cancellation policy?
• Free cancellation up to 30 days before check-in
• 50% fee for 14–30 days
• 100% fee within 14 days of arrivalPlease note: card transaction fees are non-refundable.
Can I reschedule my booking?
Yes — once, up to 30 days before check-in, subject to availability. Email us at info@stayunique.co.za.
Can I arrive late?
Yes! Just follow our driving directions carefully, especially if you’re arriving after dark, and keep us updated on your ETA.
9. Partner with Us
We’re always on the lookout for like-minded landowners, creators, and brands to grow with. If you believe in slow stays, wild spaces, and thoughtful tourism, let’s chat.
How does Stay Unique partner with landowners?
We team up with landowners to create immersive, low-impact cabin stays on wild, underutilised land. You provide the space — we handle everything else.
What land is ideal for a Stay Unique cabin?
We’re looking for secluded natural spots within driving distance of major cities — farms, rewilded land, or private reserves are ideal.
What do you provide?
We take care of design, development, bookings, guest comms, and all operational needs. Cabins are placed and managed with minimal environmental impact.
How does the income model work?
We operate on a revenue-share basis. You earn passive income from bookings — no need to lift a finger.
I’m interested. What now?
Let’s talk. Email partnerships@stayunique.co.za with a short description and location of your land, and we’ll be in touch.
Still have Questions?
Drop us a WhatsApp or email info@stayunique.co.za — we’re always happy to help.
